Problem: According to our HCAHPS scores, patient perception of hand hygiene was consistently low. The patient rated our hand hygiene at 77-79%. Our own internal auditing showed compliance in the low 90%. Patients were not aware that staff were properly performing hand hygiene and this resulted in lower HCAHPS score on this measure.
To read this article in full you will need to make a payment
Purchase one-time access:Academic & Personal: 24 hour online accessCorporate R&D Professionals: 24 hour online access
One-time access price info
- For academic or personal research use, select 'Academic and Personal'
- For corporate R&D use, select 'Corporate R&D Professionals'
Subscribe:Subscribe to American Journal of Infection Control
Already a print subscriber? Claim online access
Already an online subscriber? Sign in
Register: Create an account
Institutional Access: Sign in to ScienceDirect
Publication Number 5-180
© 2014 Published by Elsevier Inc.