Problem: According to our HCAHPS scores, patient perception of hand hygiene was consistently
low. The patient rated our hand hygiene at 77-79%. Our own internal auditing showed
compliance in the low 90%. Patients were not aware that staff were properly performing
hand hygiene and this resulted in lower HCAHPS score on this measure.
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Publication Number 5-180
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© 2014 Published by Elsevier Inc.
