Major article| Volume 44, ISSUE 6, P631-635, June 01, 2016

Toward improving the World Health Organization fifth moment for hand hygiene in the prevention of cross-infection

Published:February 05, 2016DOI:


      • Compliance with the 5th moment for hand hygiene is lowest of the five moments.
      • We explored healthcare staffs' behaviour and perception of the 5th moment.
      • Analysis explored organisational and professional culture and individual beliefs.
      • Results can inform intervention development to improve hand hygiene compliance.


      The World Health Organization describes that there are 5 moments during a health care encounter when hand hygiene should be performed. This research explores a number of explanatory hypotheses to inform future intervention development with regard to improving compliance with the fifth moment.


      A sequential, mixed-methods study was conducted using nonparticipant observation and a survey with focus groups informing the development of the questionnaire. A total of 484 participants were observed and 410 returned a postobservation questionnaire; a response rate of 85%. Analysis explored the role of organizational culture, professional culture/practice, and individual-level variables in explaining compliance with the fifth moment.


      Ninety-three percent of participants performed hand hygiene following the fifth moment. Compliance varied between regions, but not by professional group. More than 65% indicated that the fifth moment was clearly defined, achievable, valuable, encouraged, and widely known. However, 60% suggested that it was repetitive. There was a positive relationship between the performance of hand hygiene following the fifth moment and the perception that it was widely known.


      Interventions to improve compliance with the fifth moment should focus on promoting awareness of the fifth moment and how it should be implemented in practice. Mechanisms for raising awareness should include education and role modeling.

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